MUWASCO currently operates in the following wards:Mbiri, Nginda Lower, Kambiti, Township, Maragua and Mugoiri wards.
Customer base summary
- Active water connections – 21,897
- Total Registered customers – 25,644
- Water coverage – 96%
- Percentage % Active Accounts 83%
| KPI | 2016/2017 | 2017/2018 | 2018/2019 | 2019/2020 | 2020/2021 | 2021/2022 | 2022/2023 | 2023/2024 |
| NRW | 32% | 26% | 25% | 25% | 25% | 24% | 24% | |
| Water coverage | 90% | 90% | 91% | 93% | 96% | 97% | 100% | |
| Hour of supply (#) | 24 | 24 | 24 | 24 | 24 | 24 | 24 | |
| Staff productivity (#) | 5 | 5 | 6 | 6 | 6 | 5 | 6 | |
| Revenue Collection efficiency | 88% | 100% | 92% | 91% | 95% | 92% | 89% | |
| O&M cost coverage | 122% | 121% | 110% | 116% | 104% | 107% | 102% | |
| Metering ratio | 100% | 100% | 100% | 100% | 100% | 100% | 100% |