About MUWASCO

Who We Are

The Murang'a Water and Sanitation Company (MUWASCO) was established in 2006 as a body corporate with a mandate of providing water and sewerage services to Murang'a town and its environs. The company operates under a Water Services Provision Agreement (SPA) signed with Athi Water Works Development Agency- AWWDA who is the current Asset owner and the ownership will transit to the County Government of Murang'a.

The company is licensed by the Water Services Regulatory Board (WASREB). Under the license, MUWASCO is mandated to provide water and sewerage services to all residents within its jurisdiction in an efficient and economic manner and within the confines of the Water Act 2016, water and sanitation guidelines, and the Constitution of Kenya. The County Government of Murang'a is represented in the Board of MUWASCO.

246 KM²

Area Coverage

175,000+

Population Served

25,644

Registered Connections

179

Employees

Our Coverage Area

MUWASCO's area of coverage includes parts of Nginda, Murang'a town and its environs. The total area covered is 246 Kilometres square with an estimated population of about 175,000 people. The area covered includes:

Mbiri Ward Nginda Lower Ward Kambiti Ward Township Ward Maragua Ward Mugoiri Ward

Water Sources

Kiawambeu

Capacity: 11,000m³ Current: 9,000m³

Kayahwe

Capacity: 4,000m³ Current: 3,900m³

Gakoigo Treatment Works

Capacity: 4,000m³ Current: 1,050m³

Embassy Borehole

Capacity: 360m³ Current: 360m³

Sewerage Services

The initial Sewerage treatment plant had a capacity of 178 cubic meters per day but was decommissioned after the completion of the current plant. The current sewerage treatment plant was constructed between 1991 and 1992 and commissioned in 1999 and an extension done in 2013. There are currently 6,500 sewerage connections.

Company Location

MUWASCO has its head office in Murang'a town, at the junction of Nairobi – Murang'a road and Kangema road, with other satellites offices in Maragwa and Kambiti. The town lies 85 kilometres North-East of Nairobi, capital City to Kenya. Most of the area covered by the Company is hilly. Murang'a town is surrounded by two rivers, Mathioya and Maragwa and three streams - Murari, Gathamba and Njonguini.

Company Growth

Our journey of expansion and improvement since establishment

2006

Company Establishment

MUWASCO was established as a body corporate to provide water and sewerage services to Murang'a town and its environs.

1999

Sewerage Plant Commissioning

Current sewerage treatment plant commissioned after construction between 1991-1992.

2013

Sewerage Plant Extension

Extension of the sewerage treatment plant to increase capacity and efficiency.

2014

Kiawambeu Water Project

Commissioning of the Kiawambeu Water Project in March 2014, replacing Mathioya intake.

Customer Base Summary

MUWASCO currently operates in the following wards: Mbiri, Nginda Lower, Kambiti, Township, Maragua and Mugoiri wards.

21,897

Active Water Connections

25,644

Total Registered Customers

96%

Water Coverage

83%

Percentage Active Accounts

Key Performance Indicators

KPI 2016/2017 2017/2018 2018/2019 2019/2020 2020/2021 2021/2022 2022/2023 2023/2024
NRW 32% 26% 25% 25% 25% 24% 24% -
Water Coverage 90% 90% 91% 93% 96% 97% 100% -
Hour of Supply (#) 24 24 24 24 24 24 24 -
Staff Productivity (#) 5 5 6 6 6 5 6 -
Revenue Collection Efficiency 88% 100% 92% 91% 95% 92% 89% -
O&M Cost Coverage 122% 121% 110% 116% 104% 107% 102% -
Metering Ratio 100% 100% 100% 100% 100% 100% 100% -
NRW - Non-Revenue Water
O&M - Operations & Maintenance

Management Team

Leadership dedicated to providing excellent water and sanitation services

Eng. Daniel Ng'ang'a

Eng. Daniel Ng'ang'a

Managing Director

With extensive management experience in water and sanitation services, Eng. Daniel Ng'ang'a leads MUWASCO's strategic direction and operations. He has attended numerous managerial and administrative courses focusing on innovation and service excellence in the water sector.

Chrp. Joseph Maina

Chrp. Joseph Maina

Commercial Manager

Leading commercial operations since January 2016, Chr. Joseph Maina oversees business development and market growth strategies. He brings international experience and holds a Master of Public Policy and Administration, with a focus on establishing effective commercial teams.

Eng. Peter Karenju

Eng. Peter Karenju

Technical Manager

Eng. Peter Karenju leads the technical operations with extensive experience in water infrastructure management. Since January 2016, he has been instrumental in implementing new technical initiatives and optimizing water production and distribution systems.

Board of Directors

Guiding the company's strategic direction and governance

The Board of Directors provides strategic oversight and governance for MUWASCO. The County Government of Murang'a is represented in the Board of MUWASCO, ensuring alignment with county development objectives and policies.

Board Responsibilities:

  • Strategic planning and policy formulation
  • Financial oversight and budgeting
  • Performance monitoring and evaluation
  • Risk management and compliance
  • Stakeholder engagement and representation
Board Meeting

Our Core Values

Fundamental principles guiding our operations and service delivery

Sustainability

We are committed to safeguarding water resources and promoting efficient, environmentally-friendly practices.

Accountability

Taking responsibility for our actions and decisions in service delivery.

Networking

Building strong partnerships for collaborative growth and development.

Integrity

Upholding honesty and ethical standards in all our operations.

Teamwork

Collaborating effectively to achieve common goals and objectives.

Adaptability

Embracing change and innovation to meet evolving needs.

Transparency

Open communication and clarity in all our processes and decisions.

Innovation

Continuously seeking better ways to serve our customers and community.

Order

Systematic approach to service delivery and operations management.

Neutrality

Fair and impartial service to all customers and stakeholders.

Our Vision

A leading water and sanitation utility in the region.

Our Mission

To provide quality water and sanitation services in reliable, efficient and sustainable manner to every household within our area of jurisdiction.

Our Big 7 Agenda

Strategic priorities guiding our service delivery and growth

I

Planning and Provision of Affordable Water

Consistently providing clean, safe, and reliable water that meets or exceeds national and international standards.

II

Sanitation Services Management

Managing sanitation services to meet or exceed recognized global and local standards for collection, transportation and treatment.

III

Technology Adoption & Innovation

Adoption of current world-class technologies; automation of key processes, and continual innovation.

IV

Human Capital Development

Development of human capital fit to serve world-class quality-conscious stakeholders through training, education, and skill development.

V

Conducive Work Environment

Creating a conducive work environment for staff and other stakeholders.

VI

Non-Revenue Water Control

Attaining Global standards in control of Non-Revenue Water (NRW).

VII

Regulatory Compliance

Operating in strict compliance with local statutory and regulatory requirements.

Our Commitment

We recognise that the service we provide is a basic human need that has been anchored in the global sustainable goals, vision 2030 and the constitution of Kenya. Aware that water and sanitation service is integral to your needs and may impact your livelihood, we are committed to ensuring reliable supply of clean and safe water and sanitation services in a responsive and professional manner.